Search results for "total quality management"

Pharmaceutical validation as a process of improving the quality of antineoplastic treatment

2006

Objective. To quantify the improvement added by standardization of pharmaceutical validation (PV) of antineoplastic treatment to the processes of prescription and preparation of the pharmacotherapeutic sequence, in terms of prevention and reduction of medication errors (ME). Design. Prospective cohort study during two years (from 2001-2002) for oncohaematologic patients (inpatients and outpatients) that compared the percentage of medication errors detected and resolved and the number of medication errors with potential clinical significance (severity value ≥4) intercepted during PV in both years. Results. During the PV processes, 202 ME were identified and resolved, which is the equivalent…

Managing a Software Development Organization with a TQM Approach for Balance in a Period of Rapid Growth

2007

Managing the Buyer-Supplier Interactions

1999

On the basis of an empirical research on a sample of Italian plants, this study analyses the relationships between advanced buyer-supplier operational interaction practices (JIT, CE and TQM Approaches) and the basic options of the buyer’s purchasing strategy, such as: sources selection criteria, supply base reduction policies, long-term supply perspectives. In addition, the study compares these operational practices and purchasing policies in different performing plants.

Driving organisational ambidexterity through process management. The key role of cultural change

2013

There is an intense debate in the literature on the impact of process management on innovation, and the division of opinions becomes particularly apparent with regard to radical innovation. Furthermore, organisational ambidexterity, the organisational capability to undertake incremental as well as radical innovation activities, has been underlined as a key source of competitiveness. In this article, we analyse how the cultural divergence driven by process management can affect organisational ambidexterity. Through a survey carried out on a sample of Spanish firms in the furniture and textile sectors, both of which have been drastically hit by competition from Asian firms, we conclude that t…

TQM and Innovation: Controversial Issues Surrounding the Impact of Formalization over Radical Innovation

2015

The purpose of this chapter is to better understand the influence of total quality management (TQM) practices on innovation, examining the conflicting issues that surround the impact of process management implementation and the effects of subsequent formalization on radical innovation. We consider several arguments that appear in the literature, as well as empirical research findings on this topic, discussing how TQM can stimulate a context that favors innovation, putting all the experience and competences of the firm at the service of innovation goals, or conversely, considering the potential barriers that process management and formalization can build against radical innovation. An extens…

The Contribution of TQM to Organizational Ambidexterity: The State of the Art and Promising Research Streams

2015

The purpose of this chapter is to present the state of the art of research on the impact of TQM implementation on organizational ambidexterity. The widespread diffusion of TQM in organizations in all sectors and the already established importance of ambidextrous capability for achieving long-term competitiveness make understanding the connection between both fields a worthwhile objective. We underline the need to include in the analysis the broad and complex nature of TQM. Due to the interactions between its principles and practices, total quality management can act as a platform in creating an ambidextrous organizational context. We also underline the importance of clarity in research on t…

TQM, innovation and the role of cultural change

2013

PurposeThe purpose of this paper is to better understand the influence of total quality management (TQM) practices on incremental and radical innovation, examining the role of diverse cultural change as a mediator, particularly in firms where ever‐increasing competitive pressure demands a combination of quality and innovation.Design/methodology/approachFrom previous research on the influence of TQM practices on innovation, the paper proposes a model which is tested through a survey carried out on a sample of 72 Spanish firms that have been drastically hit by competition from Asian companies, achieving a 51.42 percent valid return rate.FindingsNone of the sets of TQM practices directly affec…

Mixed e-assessment: An application of the studentgenerated question technique

2010

This paper presents the experiment of a mixed summative-formative evaluation in an asynchronous distance higher education context. In the experiment, performed in the distance course of Total Quality Management, Industrial Engineering, University of Guadalajara (Mexico), students are guided to formultate questions on specific topics. Studentgenerated questions are evaluated through an ad-hoc quantitative tool, specifically designed for the purpose: the four-criterion Observation Matrix. The experiment shows: (1) that it is possible to improve the Higher Education evaluation process and formalise students' skill in a more thoroughly way than with traditional evaluation; (2) how the student-e…

Psychological tools used for monitoring training responses of athletes

2017

Monitoring athletes’ responses to training and other life stressors is crucial for implementing favourable training routines and achieving optimal performances. The purpose of this review is to provide an overview and evaluation of current psychological tools used in training contexts among athletes. The instruments discussed include the Profile of Mood States (POMS), the Emotional Recovery Questionnaire (EmRecQ), the Total Quality Recovery (TQR) scale, the Daily Analyses of Life Demands for Athletes (DALDA), the Recovery-Stress Questionnaire for Athletes (RESTQ-Sport), the Acute Recovery and Stress Scale (ARSS), the Short Recovery and Stress Scale (SRSS), and the Multi-Component Training D…

Ambidexterity and total quality management: towards a research agenda

2011

PurposeThe purpose of the paper is to expand on the existing theory of ambidexterity by analysing its implications for organisations that employ total quality management.Design/methodology/approachThe analysis of relevant theoretical and empirical studies on ambidexterity and total quality management enables us to reflect on the common elements, facilitating factors and synergy that exists between both fields.FindingsThanks to the synergy between its principles and practices, total quality management can act as a platform in creating an ambidextrous context, in addition to generating ambidextrous management capabilities and ambidextrous organisational skills. However, no relationship has be…